Refund policy

Our goal is for you to love your LuceDrip piece. Because orders ship directly from our fulfillment partner, we don't require items to be mailed back in order to get a refund or replacement.

 

Damaged, defective, or incorrect items

 

If your order arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery with a photo of the item. We'll send a replacement or issue a full refund — no need to send anything back to us.

 

Change of mind

 

If you've simply changed your mind about a piece, contact us within 14 days of delivery and we'll do our best to help on a case-by-case basis. Sale items and gift cards are final sale.

 

Refunds

 

Approved refunds are issued to your original payment method within 5–10 business days. It can take extra time for your bank or card provider to post the refund to your account.

 

Order cancellations

 

Need to cancel or change an order? Contact us as soon as possible after purchase — if your order hasn't shipped yet, we'll do our best to accommodate the change.

 

Questions? Reach us any time through our Contact page.